When an employee’s identity is stolen or a family laptop gets hit with malware, it doesn’t stay a personal problem for long. Recovery means hours on hold with banks and credit bureaus, often during the workday. And the same phones and email accounts people use at home are often the ones they use to sign in at work. That’s why more employers are treating cybersecurity and IT help as a practical, everyday benefit.
Why it matters to employers
- Time and focus. Untangling identity theft or a hacked account is slow, stressful work. Having a specialist to call shortens it.
- Security spillover. Personal devices, email, and authenticator apps often overlap with work access. Helping employees fix personal security problems helps protect the business too.
- A benefit people actually use. Scam texts, suspicious emails, and tech problems happen to everyone. A cyber and IT benefit is relevant to every employee and their household.
What to look for in a cyber benefit
- Real specialists and published response times. Know how quickly someone will engage for each kind of problem, not just that support is “available.”
- Household options. Scams target spouses and kids too. Check whether coverage can extend to the family.
- Clarity about what it is. Identity theft insurance and identity theft services are different products. Insurance may reimburse certain expenses; a service program gives you people who help you respond and recover. Know which one you’re offering.
- Simple enrollment and funding. The program should fit your existing benefits process without new admin work.
How QRF works
QRF (Quick Reaction Force) is Cyber Vault USA’s cybersecurity and IT support program for employer workforces. It is available only through employer enrollment.
- Pricing: $30 per employee per month, with Employee + Spouse ($50) and Employee + Family ($100) tiers where the employer offers them.
- Funding: billed to the employer. You choose payroll deduction, an employer subsidy, or paying in full. Cyber Vault USA never bills the employee.
- Intake: requests are taken 24/7 by Sheila, our AI intake assistant, and routed by priority.
- Response commitments: identity theft (P1) within 1 hour; active cyber threats (P2) and phishing or social engineering (P3) within 2 hours; general IT help (P4) within 7 days.
- Activation: service is active once each employee accepts the service agreement.
QRF is reactive support: employees reach out when something happens, and a specialist helps them respond. It does not include monitoring, and all support is delivered remotely.
For benefits brokers
QRF is offered through benefits broker partners. Brokers earn recurring monthly compensation with account-of-record protection, and there is no minimum group size. Cyber Vault USA does not require brokers or employers to hold an insurance license to offer QRF; each broker and employer remains responsible for determining its own licensing and regulatory obligations. Learn more on our Broker Partners page.
Getting started
Ask your benefits broker about QRF, or contact our team and we’ll connect you with a broker partner. Cyber Vault USA is based in Norman, Oklahoma.
This article is general information, not legal, tax, or financial advice. Cyber Vault USA is not an insurance company. Overwatch and QRF are service subscriptions providing cybersecurity assistance, IT support, and identity restoration services; we do not issue insurance policies, pay claims, reimburse financial losses, or indemnify members against damages. QRF is a reactive support service and does not include monitoring of any kind. Service levels are response commitments, not resolution guarantees. All support is delivered remotely.